Privacy Policy

Anta Sports Australia Pty Ltd (ACN 692 379 712)

This privacy policy details how Anta Sports Australia Pty Ltd (ACN 692 379 712) and its related entities (collectively Anta AU, us, we, our) deal with your personal information and has been developed in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act) (to the extent that they apply).

By providing your personal information to us directly or indirectly, you accept the terms of this privacy policy.

What kinds of information do we collect?

We collect information about you directly and from other parties, as well as automatically through your use of our website (and other instances where we interact).

We may collect the following:

• your first and last name, email address, postal address and other contact details;
• payment details, such as credit or debit card details or bank account details;
• your date of birth and gender;
• your purchase history and details reasonably related to your shopping experience with us;
• information you provide us when you join our club memberships or participate in our offerings;
• if you are employed by us or apply for a job with us; your name, contact details, qualifications and experience; and
• any other information we need so we can provide you with our services.

We would not usually collect any sensitive information from you without further notice to you or unless a legal exception applies. We also utilise Shopline for processing order payments, Shopline therefore collects all payment details (such as credit or debit card details or bank account details). For more information on how Shopline collects your information, see their privacy policy here.

How we collect your personal information

Anta AU requires personal information to arrange for the purchase and shipment of product orders, and in order to provide you with our newsletter and other advertising that meets your preferences. The main ways we collect personal information about you are when you:

• create an account, sign into your account, place an order and contact us;
• join our newsletter, which you can unsubscribe from in accordance with section 7 of this privacy policy; and
• otherwise submit personal information about yourself, or someone else, to us, or our website.

We will only collect your personal information from third parties if you give the third party your consent to provide the information to us or it would be reasonably expected.

If someone other than you provides us with personal information about you that we did not ask for, or you provide us with unsolicited personal information, we will only hold, use or disclose this information if we determine that we could have collected this information from you had we asked for it. In this circumstance we will take all reasonable steps to notify you of the collection of that information. If we could not have collected this personal information, we will lawfully de-identify or destroy that personal information.

If you are under 18 years of age

If you are under 18 years of age you must ask your parent or legal guardian to approve your provision of personal information before you submit your personal details to us.

Use of Personal Information

This privacy policy deals with personal information of customers, subscribers, employees, product manufacturers, service providers and other third parties.

Your personal information may be used by us in a number of ways, including to:

• provide you with the products and services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to your account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews;
• send marketing, advertising and promotional communications by email, text message or postal mail, and to send you advertisements for products or services. This may include using your personal information to better tailor the products, services and advertising on our website and other websites;
• protect the security and integrity of our website, including our products and services, and detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to purchase the products and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately;
• provide you with customer support and improve our products and services; and
• improve the website along with the products and services, monitor compliance with and enforce this privacy policy, defend our legal rights and the rights of others, fulfill other purposes for which you provide it, for any purpose that is reasonably necessary to or compatible with the original purpose for which we collected the personal information you disclosed, and to comply with applicable law.

While you do not have to share your personal information with us, if you are a customer, we may not be able to provide our products or services to you without that information.

Disclosure of personal information

In certain circumstances, it may be necessary for us to disclose your personal information to third parties to assist us in providing our services, or where disclosure is required by us to meet our legal and regulatory obligations. Third parties may include:

• vendors or other third parties who perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping);
• business and marketing partners to provide services and targeted advertisements to you;
• our affiliates or within our corporate group;
• to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the services, our rights, and the rights of our users or others; and
• government and law enforcement agencies and regulators.

If we go through a business transition, such as a merger, acquisition by another company, or a sale of all or a part of our business assets, your personal information may be among the assets transferred.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We may use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to users’ needs. We only use this information for statistical analysis purposes, after which the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website.

Marketing

We collect and use your personal information primarily to organise, administer and deliver our products across Australia, with customer experience being our highest priority. This includes managing product orders, responding to customer queries, marketing new products and continuous improvement to our products and delivery of products.

In accordance with Australian Privacy Principle (APP) 7, we may also use your personal information for the secondary purpose of direct marketing. This may include sending you information about product sales, new product launches, merchandise, sponsors, partners and other offerings related to our activities. We will only do so where you would reasonably expect us to use your personal information for that purpose, or where you have otherwise consented such as by subscribing to our newsletter list.

By providing your contact details, you consent to us using your email address and other contact information to communicate with you for these purposes. You may opt out of receiving marketing or promotional communications at any time by sending a request in writing to the contact details listed below. We will comply with any opt-out request within a reasonable period, as required by APP 7.

Even if you opt out of receiving direct marketing communications, we may still use and disclose your personal information for the primary purpose of processing your order that you have purchased, or where required or authorised by law.

Storage and security

The security of your personal information is important to us, and we use all reasonable endeavours to keep your information in a secure environment and to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. If you reasonably believe that there has been unauthorised use or disclosure of your personal information, please contact us using the details below.

We keep records of the personal information we gather from you, and we store these on a secure server or in locked facilities. You warrant that you will not act in a manner that results in us collecting, using or storing information that is in breach of our obligations (if any) at law.

If we no longer need your personal information, unless we are required under Australian law or a court or tribunal order to retain it, we will take reasonable steps to destroy, securely delete, or de-identify your personal information as appropriate.

Accuracy of your information

We take reasonable steps to ensure that the personal information held by us is accurate, complete and up to date. If you believe that any of your personal information is inaccurate, please contact us using the below details and we will take reasonable steps to correct it.

Variation and consent to variation

We may vary the terms of this privacy policy at any time. You should check this privacy policy regularly so that you are aware of any variations made to this privacy policy.

Disclosure to overseas recipients

It is necessary for us to share your personal information with entities in the People’s Republic of China and Singapore, with some personal information being shared with related parties in those jurisdictions, to fulfill the purposes set out in this privacy policy, for example to:

• operate and manage this website;
• process product orders; and
• handle customer requests and communications.

We will take reasonable steps for any overseas use or disclosure of personal information to be done in a way that complies with applicable Australian privacy laws and relevant data security industry standards. When you provide us with your personal information, you are consenting to disclosure of your personal information to the People’s Republic of China and understand that the related company will be required to abide by local laws and data security industry standards.

Access to your information and making a complaint

You may request access to the personal information we hold about you. If you do so, we will respond to your request within a reasonable period of time and, where reasonable and practicable, give access to the information in the manner you request. This will be subject to any exemptions provided under the Privacy Act. You may request this information by sending a request in writing to the contact details listed below.

Where it is practical to do so, when contacting us, you have the option to either not identify yourself or to use a pseudonym. However, this will not apply if we are required or authorised under Australian law (or a court or tribunal order) to only deal with individuals who have identified themselves. If you use a pseudonym, it may mean that we cannot provide certain services.

If you wish to make a complaint about a breach of the Privacy Act by us, you may do so by providing your complaint in writing to the contact details listed below. You may also make a complaint verbally. We will seek to respond to any complaint within a reasonable period of time. We may seek further information from you in order to provide a comprehensive and complete response.

You may also make a complaint to the Office of the Australian Information Commissioner (OAIC). You may contact the Australian Information Commissioner via telephone on 1300 363 992, by submitting a complaint or inquiry online at www.oaic.gov.au or by writing to the OAIC at GPO Box 5218 Sydney NSW 2001.

Contacting Us

If you have any questions, or if you wish to contact us for any of the reasons described above, including to correct or access the information we hold about you or to make a complaint, please contact us at SAPIPO@anta.com and address to the Privacy Officer.