Your order may have been canceled due to one of the following reasons:

• The item is out of stock.
• The payment could not be authorized or was declined.
• The billing or shipping information could not be verified.
• The order did not pass our security verification process.

If your order has been canceled and you need further assistance, please contact Customer Service at antaauofficial@anta.com.

Before your order has been shipped, please contact our Customer Service team at antaauofficial@anta.com as soon as possible. We will do our best to update your shipping address; however, we cannot guarantee that changes can be made once order processing has begun.

Once your order has been shipped, we are unable to change the delivery address. If you entered an incorrect address, we recommend placing a new order with the correct shipping information. If you refuse delivery of the original package, please contact Customer Service at antaauofficial@anta.com. for assistance with your return and refund options.

You can return unworn and unwashed au.anta.com orders within 30 days.

Please contact customer service at antaauofficial@anta.com to explain your refund request. Customer service will assist you in providing a suitable return plan.

Please note that if you choose to return the product by mail, you will need to bear the return shipping cost yourself.

Once we receive your return and check that the condition of the goods does not affect resale, we will process the refund for you.

Please allow 3–7 business days for the refund to appear in your account, depending on your bank or payment provider.

We currently do not offer direct exchanges. If you'd like a different size, color, or style, please place a new order for your preferred item.

And contact us at antaauofficial@anta.com. Eligible items that are unworn, unused, and returned with their original tags and packaging intact may be returned for a refund.